Capillary Technologies India Ltd is a leading Indian software-as-a-service (SaaS) company specialising in customer loyalty and engagement solutions. Founded in 2008 and headquartered in Bengaluru, the company offers an integrated technology platform that enables brands to better understand, engage, and retain their customers through data-driven insights.

Key Offerings
Loyalty Management Solutions: Provides scalable and highly customisable loyalty programs for enterprises across industries such as retail, FMCG, and hospitality.
Customer Engagement and Marketing Automation: Enables personalised customer communication through SMS, email, push notifications, and other digital channels.
AI and Advanced Analytics: Utilises artificial intelligence and machine learning to deliver real-time customer insights and predictive analytics.
Omnichannel CRM: Helps brands maintain consistent and seamless customer engagement across online and offline touchpoints.

Clients and Global Presence
Capillary Technologies serves over 250 brands across more than 30 countries. Its client portfolio includes prominent names such as Tata, Domino’s, Jockey, PUMA, and Shell. The company primarily operates on a subscription-based SaaS model, generating revenue through software subscriptions, professional services, and customer support.

Competitive Strengths
The company is recognised as a market leader in customer loyalty solutions. It offers a comprehensive product suite including Loyalty+, Insights+, Engage+, and Rewards+, catering to diverse industry segments. Capillary Technologies has the capability to manage multiple loyalty programs and coalitions for large retailers and conglomerates. It has strong offerings in customer and fleet loyalty solutions for energy retail, supported by a scalable cloud-based infrastructure with seamless system integration. The company also benefits from long-term and diversified customer relationships supported by high net revenue retention.